2. How do I use Warid International Roaming Service?
On arrival in a foreign country, switch on your mobile phone.
• The mobile phone will automatically search for one of our roaming partners’ networks or you may initiate a manual search. Thereafter, the phone will display all the available network operators you can select to make or receive calls from your mobile.
• Most phones have manual and automatic network selection. Please select as desired (refer to your phone user guide for more details). If you have problems, you may need to manually select the network by using the network selection menu on your phone.
• Select the Network Service Provider you would like to use.
• Your phone will initiate registration with the chosen network and you will be connected.
• You can tell when you are connected because the name of the network or the network code will appear on your phone’s display to confirm that service is available.
• You will now be able to make and receive calls on your mobile phone using your Warid mobile number.

3. How do I make calls in a foreign country using Warid Telecom International Roaming Service?
Calls can be made to any destination within and outside the country in which you are roaming by simply dialing the relevant area code and number. If you need to make international calls from the country you are visiting, simply dial the following:
• “+” or “The country’s international access code”. Remember plus (+) is the standard replacement used instead of the country’s international access code e.g. 000 (for Uganda) will be replaced by +.
• The country code of the country you are dialing.
• The telephone number of the person you are calling ** While abroad, your colleagues in Uganda will still be able to reach you by dialing your Warid Telecom mobile phone number.
** If somebody within the country in which you are roaming needs to contact you, they will have to dial your full Warid Telecom mobile number, including the international access code (“+”) and the international dialing code for Uganda (256) followed by your number. For example: +256 704006700.

4. How will I be charged for calls while roaming? Each call is charged differently.
Originating a call while in a foreign country:
You will be charged the roaming partner’s international roaming tariff and an administrative fee. This charge is basically defined by the relevant operator and NOT by Warid Telecom.
Please note the following very important information while roaming
• For local calls (from roaming country to roaming country); calls should be dialed as local calls within that country.
• For international calls (from roaming country to another country); dial the international access code, the country code, city code and the telephone number you wish to call.
• Receiving a call while in a foreign country; Your caller will be charged the relevant local or international rate (depending on whether s/he is calling from Uganda or abroad). You will be charged at the rate of making an international call to that country off Warid Telecom network.

5. Will I be able to send & receive SMS while roaming?
Not only will your SMS work, but it will also make your communication more cost effective. However, you may not be able to send and receive SMS from all networks.
Please ensure that you have the correct Warid Uganda SMS service center number +256 70000088 in the message settings.

6. Will I be charged for diverting my calls while roaming?
Diverting a call is as good as originating a call and you will be charged full cost for any diverts. This also applies if you activate diverts to voicemail.

7. Are there any services that MAY NOT work while roaming?
Call Line Identity might not work while roaming. You may therefore not be able to identify your caller prior to answering the phone.

8. What do I need to do when I get back to Uganda?
You will be connected to the Warid Telecom network as usual and you may as well contact our Customer Services toll free line on 100 to let us know which areas you would require us to improve upon so that your next travel can be more enjoyable while using the Warid Telecom roaming service.

9. What can I do if I have a problem while roaming?
Please contact our Customer Services on +256 7040 100100 (international call rate is charged) or send an email to customercare@waridtel.co.ug