1. How can I access this service?
All WTU subscribers have International Prepaid roaming by default. On arrival in a foreign country, switch on your mobile phone.
• The mobile phone will automatically search for one of our roaming partner's network or you may initiate a manual search. Thereafter the phone will display all the available network operators you can select to make or receive calls from your mobile.
• Most phones have manual and automatic network selection. Please select as desired (refer to your phone user guide for more details). If you have problems, you may need to manually select the network by using the network selection menu on your phone.
• Select the Network Service Provider you would like to use among those that have a relationship with WTU. (you are encouraged to check the website before you leave the country to see available operators)
• Your phone will initiate registration with the chosen network and you will be connected.
• You can tell when you are connected because the name of the network or the network code will appear on your phone's display to confirm that service is available.
• You will now be able to make and receive calls on your mobile phone using your Warid number
• In some countries only one operator may be available

2. How do I make calls and send SMS while roaming?
• Calling Uganda: you must remember to dial + and the international prefix 256 before the desired number e.g to call Warid Uganda mobile dial +256 70400 6700 and to call MTN land line +256 312 534536
• Calling other countries: Simply dial + (country code) (area code) (number) eg to UK mobile +44 77 123 123 123
• Calling with in the country where you are roaming: eg safaricom Kenya dial 0722 123456. It’s not any different from trying to make a call in Uganda the only issue is the country you have visited is your home network the time you are there
• To send an SMS simply type the SMS and send it to the number as explained above

3. What are the services available for prepaid roaming?
• Call Forwarding/ Divert‚
• Call Waiting & Call Hold‚
• Short Messaging Service (SMS)

4. Recommended checklist for prepaid roaming:
• Enough credit on your phone
• Mobile phone charger and travel plug adaptor
• Write down your voice mail password so that you can access your messages while away
• List of operators that have a prepaid roaming relationship with Warid Uganda

5. How do I load airtime?
It is done the same way you do it when you are in Uganda by dialing *130*recharge code #

6. What do I do when I run out of airtime?
• Contacts in Uganda may buy a recharge voucher send you an SMS with the recharge figure and you load normally
• Contacts from home can also do balance share to your number from their Warid Uganda number

7. Can you call Customer Care and have airtime loaded for you?
Yes, you can simply call our customer care on +256 7040 100100 and have airtime loaded for you. (Please note that you will be charged for this call)

8. Can I check my balance while roaming?
Yes, you can simply dial *131#. Also note that just like home upon every successful call a message will be sent to informing you of your call credit balance.

9. How much will I be charged for roaming?
Call charges for each country are quoted in UGX in the International Roaming Tariff Guide. (This guide is updated accordingly). Voice calls are charged on a per minute basis.

10. Will I be charged for receiving calls?
Yes, charges apply for receiving calls while roaming and they differ from destination to destination. Please note that there is no special procedure involved in receiving calls while roaming overseas. Simply answer the call as you do normally.

11. Will I be charged for receiving SMS?
Yes, charges apply for receiving an SMS and may vary from destination to destination.

12. What do I need to do when I get back to Uganda?
There is nothing you need to do you will get back to the Warid network automatically.

13. What do I do if I have a problem while roaming?
Simply contact our customer care on +256 7040 100100, however note that this call will be charged the cost of making an international call.

14. How will others access my Warid Number?
Your family friends and colleagues can call your Warid number in the usual way and they will only be charged for a routine call to a Warid number. Overseas callers will call you as if making an international call.